Refund policy
Return & Refund Policy
At Rizaditas Hair Salon & Beauty, we want you to feel confident with every purchase. Please review our return and refund policy carefully before submitting a return request.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request an eligible return.
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unworn, unused, and unwashed
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Free from stains, odors, damage, or signs of wear
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With all original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
Items that do not meet these conditions may not be eligible for a return or refund.
How to Start a Return
To request a return, please contact us at:
rizaditashairsalon@outlook.com
Please include your order number and reason for the return.
Once your return request has been reviewed and accepted, we will provide you with return instructions and the appropriate return address.
Items returned without first requesting and receiving return authorization may not be accepted.
Return Shipping
If you received an incorrect, defective, or damaged item due to an error on our part, please contact us immediately. When applicable, we will provide return instructions and cover the eligible return shipping costs.
For other approved returns, return shipping costs may be the responsibility of the customer. Any applicable return shipping charges will be communicated before the return is processed.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at rizaditashairsalon@outlook.com.
Please provide your order number and, when possible, clear photos of the product and packaging so we can evaluate the issue and provide an appropriate solution.
Shapewear & Hygiene Requirements
Due to the nature of shapewear and intimate garments, additional hygiene requirements apply.
Shapewear should be tried on over underwear.
To qualify for an eligible return, shapewear must be unworn, unwashed, undamaged, free from stains and odors, and returned with all original tags and packaging.
Products showing signs of wear or that do not meet our hygiene requirements may not be accepted.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned once they have been opened, used, worn, or had their protective seals removed.
Non-returnable products may include:
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Shapewear or intimate garments that have been worn, washed, stained, damaged, or returned without their original tags
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Opened or used cosmetics, skincare, haircare, or personal care products
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Personalized or custom-made products
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Special-order products
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Gift cards
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Products clearly identified as Final Sale before purchase